Customer Satisfaction Results

25th of July 2017

Customer Satisfaction Results

As reported in previous editions of the “Planning and Development Update” Ipswich City Council is committed to leading the way in planning best practice within SEQ, which is why we have continued to implement a range of business improvement initiatives in line with Council’s commitment to Planning reform.

With this in mind, Ipswich City Council recently conducted an online Customer Satisfaction Survey to provide you (our customers) the opportunity to let us know about your recent experiences with Council’s Planning and Development Department.
The primary aim of this survey was to gain a better understanding of who our main customers are, the way in which our customers prefer to interact with us, our customers current level of satisfaction with our culture and approach to development assessment and areas where our customers believe that we can improve.

We are pleased to announce that participation in the survey was strong and the results show that the majority of our customers are satisfied with the level of service that is currently being provided.  Notwithstanding, it is recognised that there are still some areas of our business where we can improve. By sharing your experiences we now have a better idea of what we are doing right and also where we should aim to improve our service delivery to you.

A full summary of the survey results can be found on Pages 4-7.

As always, we value your feedback and are constantly looking for opportunities to improve the way we deliver services to our customers. Whilst our formal Customer Satisfaction Survey has now concluded, your continued feedback is always welcome and can be provided by contacting us via email: or phone (07) 3810 6888.